Call us: 020 8075 9800

Here are some of the frequently asked questions you may find useful.

0% agency fees how is this possible?

We only rent properties for the Let it Direct Group Companies.

What is your administration fee?

We do not charge any administrative fees.

What locations do you cover?

Mainly Greater London postcodes.

Where do you advertise your properties?, and company website.

Why are your properties advertised by other agents?

Ensure full market coverage.

Is my deposit safe?

A tenants deposit is deposited within TDS (Tenancy Deposit Scheme).

Which payment methods do you accept?

By Standing Order, as per the tenancy agreement

What is your minimum contract term?

Minimum contract is 12 months.

Do I need to renew my contract?

Yes – subject to review and property inspection.

What if there is a change to my tenancy?

Subject to circumstances and review.

How do I end my tenancy?

Minimum of 1 months-notice in writing before the end of a tenancy.

What is a tenancy agreement?

A legally binding contract that sets out the terms of a tenant’s occupancy.

What types of tenants are acceptable?

Professional tenants, who are fully employed.

Why does the landlord meet all prospective tenants?

The landlord meets all prospective tenants to ensure they have a direct port of contact for non-maintenance related issues.

Will you visit during the tenancy?

Periodic inspections during the tenancy?

Do I need insurance?

Landlord insures the building, tenants are responsible for their contents.

How do I report a maintenance issue?

Please click here or call 0208 509 2150.